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Overview

TVM 2002™ provides a foundation for managing voice and fax effectively. The most popular components in this feature-rich module include: automated attendant, voice mail, audiotext, fax detection, and simplified administrative management.

Recognizing the important role speech plays in the daily interaction between people, especially in business communications, Telekol Intelligent Applications brings the power of speech to its intelligent communications solutions through TVM 2002 Speech Rec software.

TVM 2002 Speech Recognition is state-of-the-art speech recognition technology that enables our
TVM 2002 (for WinNT) intelligent communications servers to understand speech.

Advanced Speech Call Routing
All businesses strive to greet their customers professionally and quickly. Telekol understands the importance of this interaction between the customer and an organization and developed an advanced call routing solution to manage this critical relationship.

The application smoothly and promptly guides callers to the right person or department.
Callers simply speak the name of the person or department they want, and transfer to the correct extension is immediate. If callers don't know with whom they need to speak, they simply say "Operator" and help is on the way.

The application includes the following key features:

  • High Confidence Factor
    - Using the "bull'seye" feature ensures the caller is being transferred to the requested individual.
  • Alternate Names List
    - Lets administrator enter nicknames and/or phonetic spellings of difficult-to-pronounce names.
  • Text-to-Speech Support
    - Enables the administrator to confirm how the TVM Speech interprets the entered names.
  • Barge-in
    - Allows callers to bypass the instructions of the call-routing system and speak the person's name
         while instructions are playing.
  • Easy Database Administration
    - Mailbox owners are automatically included in the call routing system.

    TVM Speech Speaks For It self
    Speech recognition is becoming the preferred interface by end users for voice-based communications. Adding a natural language speech interface to intelligent communications solutions makes sound business sense:

  • It has a user-friendly interface Users comfortably communicate as they always have - by speaking.
  • Customers have access to your employees any time, even when your operator can't be available such as during busy periods or after hours.
    Because users are more comfortable with the speech interface, the communications solutions you implement within your organization are more readily accepted. Speed of acceptance leads to a faster return on the investment of the solution.

    In addition to an improved return on investment, employee productivity is also enhanced since communications can be faster and more efficient. When customers or other callers contact your business, they can be directed to the appropriate individual more efficiently, helping to improve customer satisfaction and minimize telecommunications costs.
    Reducing telecom minutes can add up over a year's time, but more importantly, a satisfied customer can add up to a lifetime of business. It can speed up internal communications by giving employees easy access to a name directory and eliminating the need to look up extensions. By adding speech as the front-end interface to your voice-based applications, you extend the scope of influence you have throughout your organization and the impact you can have on the bottom line.

    There is virtually no limit to where speech can be applied within your organization. However you want to integrate speech within your applications, let us know. Whatever your need, we can custom tailor solutions to meet your specific requirements.

    Specifications

  • Number of ports: 2 to 48
  • O.S.: Windows 2000
  • Voice storage: 3000 hrs
  • Mailboxes: 10,000
  • CPU: P4 2.4 GHz
  • Memory: 512 Mb
  • Hard Drive: 80 Gig
  • Voice boards: Dialogic / Bicom
  • Peripherals: Floppy disk drive, CD Rom, Keyboard, Mouse
  • Monitor not included

    Note:Uninterruptible Power Supply Required by Manufacturer.

    •   Download TVM-2002 Brochure

      Download TVM-2002 Speech Reconition Brochure

      Download TVM-2002 User Guide

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